Contact information
At Docra, we love being a part of your baking journey. Whether you have a question about the heat resistance of our silicone molds, need help tracking your order to New Zealand, or want to share a photo of your latest cake creation, we're here to help!
Get In Touch
We strive to respond to all inquiries within 24 hours. Note for our New Zealand friends: We are located in California, USA. Due to the significant time difference, email is often the fastest way to reach us.
1. Email Us For general inquiries, shipping questions, or returns: 📧 support@docra.shop
2. Call Us If you prefer to speak with us directly: 📞 +1 989-270-6137 (Please note: This is a US number. Standard international calling rates may apply depending on your provider.)
3. Mailing Address Returns should be sent to our California warehouse (please email us for approval first): 📍 1219 Doris Ln Unit 102 Corona, CA 92882 USA
Customer Service Hours
Our team operates on Pacific Standard Time (PST).
- Business Hours: Mon - Fri, 9:00 AM - 5:00 PM (PST)
- Time Zone Difference: We are approximately 21 hours behind New Zealand time.
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- What this means: If you email us on Tuesday morning in Auckland, it is likely Monday afternoon in our office. We promise to get back to you as soon as we are online!
Frequently Asked Questions
Before you send a message, you might find your answer here:
- Currency: All prices on our store are listed in USD (United States Dollar).
- Shipping to New Zealand: Yes! We ship directly from our USA facility to New Zealand. Typical delivery takes 8-16 business days.
- Mold Care: Most of our baking molds are dishwasher safe and heat resistant up to 450°F (230°C), but please check the specific product description for details.